Quality-Driven Solutions for Optimal Patient Care
Empowering Ohio's Hospitals With Physician-Owned Excellence in Hospitalist Care
Our Mission: We Deliver Care When and Where It Is Needed Most
A regional hospitalist medical group comprising physicians, nurse practitioners, and physician assistants focusing on metropolitan, rural, and critical access hospitals. Backed by engaged, compassionate leadership and support teams, Serpens Medical clinicians are on the frontline, providing quality-focused, cost-effective, value-driven care to patients across Northwest Ohio. Our solutions help balance the unique needs of healthcare organizations to promote clinical and operational collaboration and accelerate each organization’s strategy.
Providing 24/7 Hospitalist Care Across Northwest Ohio
Delivering round-the-clock hospitalist care throughout Northwest Ohio, Serpens Medical ensures patients receive continuous support and attention whenever needed. Our dedicated team of hospitalists is committed to providing expert care and compassionate service, ensuring optimal patient outcomes at any hour of the day or night.
Quality-Focused
In our commitment to quality-focused care, we prioritize enhancing public-facing metrics such as Length of Stay (LOS) management, patient safety measurements, etc. By implementing advanced clinical approaches, we aim to continually improve our industry footprint, ensuring that our patients receive the highest standard of care possible.
Patient-Focused
Central to our approach is our unwavering dedication to patient-centered care. Whether part of our hospitalist program or other services, we strive to cultivate an environment where patient needs and preferences are paramount. Through ongoing communication, personalized treatment plans, and attentive support, we aim to exceed patient expectations and enhance their overall healthcare experience.
Cost-Effective
We recognize the importance of delivering cost-effective care without compromising quality. By leveraging innovative strategies and efficient resource utilization, we aim to optimize value for both patients and healthcare systems. Our focus on cost-effectiveness ensures that we can deliver sustainable, high-quality care while minimizing financial burdens for patients and stakeholders.
Collaborative
At the heart of our success lies a culture of collaboration. We foster multidisciplinary teamwork, encouraging open communication and mutual respect among all healthcare professionals. By harnessing the collective expertise of our teams, we strive to innovate and continuously improve patient outcomes while promoting a supportive and inclusive work environment.
Engagement/Compassion
Our commitment to engagement and compassion underscores every interaction within our healthcare ecosystem. We approach each patient encounter with empathy, understanding, and a genuine desire to make a positive difference in their lives. Through active engagement and compassionate care, we aim to forge meaningful connections and foster trust, empowering patients to actively participate in their healthcare journey.
Value-Driven
As a value-driven organization, we prioritize outcomes that matter most to our patients, providers, and stakeholders. By aligning our goals with the delivery of high-value care, we seek to maximize the benefits while minimizing unnecessary costs and inefficiencies. Our relentless pursuit of value ensures that every decision we make is rooted in delivering meaningful results and improving the overall health and well-being of our communities.
Accountable Leadership
Our medical directors are integral to our pursuit of excellence, serving as accountable leaders who are deeply committed to quality improvement. They are empowered with the responsibility of obtaining and analyzing key quality data, driving continuous improvement initiatives, and ensuring adherence to best practices. Through their proactive leadership and unwavering dedication, they inspire our teams to uphold the highest standards of care delivery.
Executive Dashboards
Through partnership we offer executive dashboards showing comprehensive visibility into actionable data pertaining to quality of care, clinical and operational performance, patient satisfaction, and facility-specific initiatives. These dashboards serve as invaluable tools for informed decision-making, enabling leadership to identify areas of strength and opportunities for improvement. By leveraging real-time insights, we can drive organizational alignment and effectively allocate resources to drive meaningful outcomes.
Ongoing Professional Practice Evaluation (OPPE)
We have established efficient evaluation processes that gather individualized data on clinical performance, supporting early detection and timely responses to performance issues. By monitoring clinician performance closely and meeting external reporting requirements, we ensure that our teams maintain the highest standards of excellence. Our commitment to ongoing professional practice evaluation underscores our dedication to continuous improvement and patient safety.
